Privacy Policy

ForkliftPro Rentals ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. This policy applies to all customers, visitors, and users of our forklift rental services operating from Jeddah, Saudi Arabia.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website and services.

Personal Information You Provide

• Contact Details: Full name, company name, email address, phone number, WhatsApp number, and physical address when you request a quote, book a service, or contact us.
• Business Information: Company registration details, Commercial Registration (CR) number, industry type, and warehouse or site locations relevant to service delivery.
• Service Records: Information about forklifts rented, purchased, or serviced, including equipment serial numbers, maintenance history, and operator training records.
• Payment Information: Bank account details, payment receipts, and billing addresses for processing transactions. We do not store credit or debit card numbers on our servers.
• Communication Records: Records of your correspondence with us via email, phone, WhatsApp, or our website contact forms.

Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referral URLs, click patterns, and search queries used on our website.
• Location Data: Approximate geographic location based on IP address to provide region-specific service information.

2. Use of Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill forklift rental bookings, sales orders, repair requests, spare parts orders, and operator training enrollments.
• Communication: To respond to your inquiries, send service confirmations, delivery updates, maintenance reminders, and important notices about your account or equipment.
• Billing and Payments: To generate invoices, process payments, manage accounts receivable, and maintain financial records as required by Saudi tax regulations.
• Safety and Compliance: To maintain operator training and certification records, equipment safety logs, and comply with workplace safety regulations applicable in Saudi Arabia.
• Fleet Management: For customers using our fleet management services, to provide GPS tracking, maintenance scheduling, fuel monitoring, and performance analytics for rented or managed forklifts.
• Service Improvement: To analyze usage patterns, improve our website functionality, develop new services, and enhance customer experience.
• Marketing: With your consent, to send promotional offers, service updates, industry news, and information about new forklift models or services. You may opt out at any time.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes under the jurisdiction of the Kingdom of Saudi Arabia, including tax reporting requirements under applicable Saudi tax laws and VAT regulations.

3. Data Protection

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• All data transmitted through our website is encrypted using SSL/TLS (Secure Socket Layer/Transport Layer Security) technology.
• Access to personal information is restricted to authorized employees and contractors who need the information to perform their duties.
• We maintain physical, electronic, and procedural safeguards in compliance with applicable data protection standards.
• Customer payment data is processed through secure, PCI-compliant payment gateways. We do not store full payment card details on our systems.
• Regular security audits and vulnerability assessments are conducted to identify and address potential risks.
• Employee access to customer data is logged and monitored, and all staff members are trained on data handling best practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach in accordance with applicable law.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage information.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These enable core features such as page navigation, form submissions, and access to secure areas. These cookies cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. These cookies collect information such as the number of visitors, pages visited, and traffic sources. This data is aggregated and anonymous.
• Functional Cookies: These remember your preferences such as language selection, region, and previously viewed services to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising partners.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business. These parties are contractually obligated to protect your information and use it only for the purposes we specify.

• Google Services: Google Analytics for website analytics, Google Maps for service area information and delivery route planning, and Google Ads for marketing campaigns.
• Payment Processors: Secure payment gateways for processing online and bank transfer payments for our services.
• Communication Platforms: WhatsApp Business API for customer communication, email service providers for transactional and marketing emails.
• GPS and Telematics Providers: For customers using our fleet management service, third-party GPS tracking and telematics providers may process equipment location and operational data.
• Cloud Hosting: Our website and customer data are hosted on secure, reputable cloud infrastructure providers with data centers that maintain industry-standard security certifications.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information if required by law, court order, or governmental authority in Saudi Arabia.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us using the details above. We will respond to your request within 30 business days.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice through our website or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any modifications to this policy constitutes your acknowledgment of the changes and your consent to abide by the updated policy.

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia, including applicable data protection and cybercrime regulations. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Jeddah, Saudi Arabia.